(Indianapolis, IN — May 5, 2020) ConverSight.ai, a conversational artificial intelligence and analytics platform, released today new curbside pick up features to its solution, LIBRO, the first full-service library app that integrates with public and university libraries’ ILS systems.The new capabilities enable patrons to select materials remotely from their mobile device and schedule curbside pick up at their local library while providing library staff a convenient method for completing the delivery.
“In these uncertain times that have brought on unplanned closures, program cancellations and challenges affecting ways libraries traditionally serve patrons, we saw a need in the library community for a solution that works with the new normal” said ConverSight.ai CEO and Co-founder, Ganesh Gandhieswaran. “The process is very similar to ordering groceries or carry-out from a local restaurant as it allows patrons to maintain access to library resources while adhering to social distancing protocols.”
LIBRO’s curbside pick up feature provides a simple, patron-facing user interface in a mobile application that takes the user through a few simple steps to search their local library for books and articles, reserve the materials and select a time for pick-up. From there, the home library receives a notification of the order through a portal that allows the order to be tracked from collection to delivery outside of the library.
LIBRO seamlessly connects to libraries’ ILS and FAQ pages, allowing patrons to search and hold available materials as well as inquire about library hours, policies, locations and other valuable information that will be updated and released over time. The comprehensive library facing portal allows library staff to monitor the queue and plan ahead including features that analyze patron satisfaction. LIBRO is VPAT-certified, and built with full voice capabilities helping libraries meet ADA compliance standards.
“Hearing from several of our customers about the pressing challenges brought on by COVID-19, we felt the call to support our libraries and their communities with a solution that keeps their health and safety a priority,” said Gandhieswaran. “Now more than ever, we need to stick together and we hope this solution helps libraries connect with their communities on a new level.”
To learn more about LIBRO curbside pick up visit www.conversight.ai/libro-curbside or contact librosupport@conversight.ai.
About ConverSight.ai
ConverSight.ai, is an artificial intelligence and analytics-based platform that uncovers actionable insights through natural language conversations. The platform generates tremendous efficiencies across organizational hierarchies from junior to senior leadership. The comprehensive platform empowers users to engage with systems using simple dialogue, enabling organizations to make informed and accurate decisions through Natural Language Conversational Interaction.
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