FAQ

FAQ’s

Get prompt responses from a friendly, professional and knowledgable support team.

How does myLIBRO work?

Using the standalone LIBRO app or an Amazon smart speaker, a student or patron uses natural conversation or text chat to access information in the library’s ILS, events calendar, and FAQ database such as hours of operation, locations and more.

What kind of information can the patron access?

LIBRO enables the user to search by title, author or genre; hold, cancel and renew materials; manage his/her account including fees due, return dates and more; learn about library hours or events and reserve his/her spot, if reservations are required.

Why would patrons use myLIBRO instead of the library’s app or website?

The use of smart speakers and voice assistants on mobile devices continues to grow each year. In addition to engaging this new generation of patron used to this interaction, voice technology provides libraries assistance with meeting some ADA compliance requirements assisting the sight-impaired. Add this to LIBRO’s text chat capabilities, and patrons can access library information in the way most convenient to them.

Is myLIBRO a standalone app for libraries?

Yes. Through myLIBRO, patrons can access the library ILS, reserve and renew materials, manage their accounts, search events and learn about other library offerings. Depending on API capability, myLIBRO can also link to other third-party apps.

Can Libro’s voice capabilities be integrated into our library’s existing app?

In some cases, yes. We can discuss your app’s capabilities to determine functionality.

How much does it cost the library to add myLIBRO?

Pricing is based on projected number of users, and subscriptions are on an annual basis. We will work with your library to develop a plan that will work for you.

Once an agreement is signed, how long does it take to implement myLIBRO in the library?

If you work on an API platform we’ve already implemented, integration takes about a week. If your API is new to LIBRO, integration will take 4-6 weeks.